Customer Services

Warranty of compatible and remanufactured products
ISO9001, 14001 & STMC Standardized Products
Help with ink and toner cartridges installation or problems, call us for any information on your printer ink and toner needs.

How do I use a coupon?

If any coupons are being offered throughout the year we will honor them and expiration of a rolling calendar year.

How do I return something I have ordered?

Please email us at orders@premierinkandtoner.com with your order number, and our team will promptly begin processing your request.

To ensure product quality and proper resolution, we will arrange for a replacement to be sent at no additional cost once the original ink or toner has been returned to our warehouse and inspected by our Quality Assurance team.

Following the inspection, a member of our sales team will reach out to you with the results and next steps.

Defective product returns
Non-defective product returns

Wrong products shipped

Security policy

Privacy policy

Copyright

Trademarks

Shipping rates
Premier Inkand Toner Store offers free USPS and UPS ground shipping within the contiguous U.S. on orders over $75. Orders under $75 have a flat shipping fee of $21.95. Orders shipping to HI, AK, PR, APO, AE and other non-contiguous U.S. regions will ship via USPS priority mail.

When will my order ship?
Orders placed before 2PM EST usually ship the same business day, if local delivery we will have our local delivery driver will be dispatch to ensure timely response before end of day cutoff.

How long can I receive my order?

Most orders are delivered within 1–3 business days. Orders are processed and shipped from our retail location, and we also utilize multiple warehouse partners across the East and West Coast to ensure the fastest delivery based on your shipping address.

Once your order and payment have been confirmed, a tracking number will typically be provided within a few hours.

For next-day delivery, orders must be placed no later than 4:00 PM. Expedited shipments are sent via FedEx Express and may incur additional charges. A member of our sales team will contact you to confirm any expedited shipping fees prior to dispatch.

How can I change or cancel my order?

Please call 919-741-5771 to speak with a customer service specialist for assistance with modifying or canceling your order.

Orders placed after the daily cutoff time will be processed on the following business day. For online orders, any applicable credits will be issued toward a future purchase. Orders placed at our physical location will be credited directly to your customer account.

For additional details, please contact our sales department.

What payment methods does Premier Ink and Toner accept?
Premier Ink and Toner accepts the following payments:
-Visa
– MasterCard
-Discover
-American Express
-Debit card with Visa or MasterCard logos
-PayPal

Do I pay sales tax?
In accordance with state laws, applicable sales tax will be charged on orders shipped to addresses within states where tax is required. Sales tax may be waived only if a valid resale or tax-exempt certificate is provided and approved on file with us prior to the transaction.

How do Schools and Government send a purchase order?
We accept schools and government orders. Please include contact person’s name, address, phone number, items needed, quantity and email orders to sales@premierinkandtoner.com. Please call 919-741-5771 for details.

Warranty of compatible and remanufactured products
Our products are backed by 100% satisfaction guarantee. For any reason you are not satisfied with the products, our products are covered see full details by sending us via email to sales@premierinkandtoner.com

ISO9001, 14001 & STMC Standardized Products
Most of our products are made by ISO9001, 14001 & STMC certified plants. That means our products have great quality, high level of performance and great reliability. You can shop with confidence.

How do I use a coupon?
Simply enter the coupon code at the checkout page and receive the discount.  Coupon is valid within one rolling calendar year.

Rewards program
Reward points can be redeemed for your next purchase. You can receive reward points by signing up an account and writing reviews for your products. At any given time management can change and revise any rewards program at any time, any issues of previous rewards points will be verified by our sales team for accuracy.

How do I return something I have ordered?

Defective product returns
Premier Ink and Toner offers 90 day money back guarantee on your purchase for OEM purchases and any Reman products are 60 day. If you need to return a product, call our customer service line at 919 741-5771 to get a RMA (Return Merchandise Authorization) and a prepaid return shipping label. Please keep in mind that shipping charges are not refundable and the returned products need to be at least 85% full. Refund usually will be processed and refund data will be submitted within 7 business days, but please note that it may take up to 30 days for your bank to apply the credit. 

Non-defective product returns
Non-defective products are refundable as long as they are not opened and in good condition. Please keep in mind that shipping charges are not refundable. We can provide a return label for non defective returns. We will deduct the cost of return shipping from your refund. We reserve the right to charge up to a 15% restocking fee on non defective returns. 

Wrong products shipped
In case that wrong products are shipped, we will send out the right products and a return shipping label to get the wrong products back.

Security policy
Our secure shopping protects your information during transmission with Symantec Norton 40-256 bit SSL certificate, which is among the best software available for ecommerce transactions. The software encrypts all your personal data, including name, address and credit card info to make sure these personal data are well protected.
We work to protect the security of customer information. It is also important that customers protect their information, such as user name and password, against unauthorized access. Make sure to sign off the account after using a shared computer.

Privacy policy
Premier Ink and Toner uses the information customers provide to process orders and billing, respond to requests and customize future shopping. We do not share, sell, trade or rent customer information. However, we reserve the right to disclose the information required by law or to comply with a judicial proceeding, court order or legal process. 

Copyright
All contents on this website, including graphics, text, logos, icons and images are the property of Premier Ink and Toner and are protected by copyright laws. All software on this website is the property of Premier Ink and Toner or its own supplier and is protected by copyright laws as well.

Anti- Spam
Premier Ink and Toner has a no tolerance spam policy. We do email special offers or promotions unless someone has expressed interests in our products and subscribed to our newsletter. We will only build relationships with the customers who are willing to receive our product information and special offers and promotions through email. Therefore customers are always in control of whether they want to receive email from us, and can terminate the email at any time.

If you want to report spammers, leave us an online message or call our customer service specialist at 919-741-5771.